I am more and more curious about how online synchronous software could be used to reach our online students. These are interesting articles, but I want to find instances of successful implementation.
https://wiki.umbc.edu/download/attachments/7569424/vcu.pdf
http://www.ala.org/acrl/sites/ala.org.acrl/files/content/conferences/confsandpreconfs/2013/papers/DebonisMillerPomea_KeepIt.pdf
Maybe this article regarding best practices would be the best option for getting started with reaching online students?
http://distancelearningsection.files.wordpress.com/2012/08/distance_library_instruction_best_practices_revised_2012.pdf
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